Privacy Policy

Everything you need to know

1. Information Collection:

We collect personal information that you provide to us when you make a purchase, create an account, or contact us. This may include your name, email address, phone number, shipping and billing addresses, and payment information.

2. Use of Information:

We use your personal information to process orders, communicate with you, improve our services, and provide a personalized shopping experience. We may also use your information for marketing purposes, with your consent.

3. Information Sharing:

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing platforms. These providers are obligated to protect your information and use it only for the purposes we specify.

4. Data Security:

We implement robust security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes using SSL encryption for data transmission and secure servers for data storage.

5. Cookies and Tracking:

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can adjust your browser settings to manage cookie preferences or disable cookies, but please note that some site features may not function properly.

6. Your Rights:

You have the right to access, update, or delete your personal information. You can manage your account information through your account settings or contact us for assistance. You also have the right to opt out of marketing communications at any time.

7. Policy Changes:

We may update our privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review our policy periodically.

8. Contact Information:

If you have any questions or concerns about our privacy practices, please contact us at info@ecofurniture.com

Shipping Policy

1. Shipping Methods and Costs:

We offer standard and expedited shipping options. Shipping costs vary based on the size and weight of the items, as well as the delivery location. All shipping costs are calculated and displayed at checkout.

2. Delivery Time:

Standard Shipping: Typically takes 5-7 business days.
Expedited Shipping: Typically takes 2-3 business days.
Please note that custom or made-to-order items may have longer delivery times, which will be indicated on the product page.

3. Order Processing:

Orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email once your order is shipped, including tracking information.

4. Eco-Friendly Packaging:

We prioritize eco-friendly packaging materials to minimize environmental impact. This includes using recycled and biodegradable packing materials whenever possible.

5. International Shipping:

We offer international shipping to select countries. Please note that international orders may be subject to additional customs duties and taxes, which are the responsibility of the customer.

6. Shipping Delays:

While we strive to meet our delivery estimates, unforeseen circumstances such as weather conditions, holidays, or carrier delays may affect delivery times. We appreciate your understanding and patience.

1. Return Eligibility:

Items must be returned in their original condition, unused, and with all tags and packaging intact within 30 days of receipt.

2. Non-Returnable Items:

Custom or made-to-order items, final sale items, and gift cards are not eligible for return unless defective or damaged.

3. Return Process:

To initiate a return, please contact our customer service team at [customer service email/phone number] with your order number and reason for return. We will provide you with a return authorization and shipping instructions.

4. Return Shipping Costs:

Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items. We recommend using a trackable shipping method to ensure your return reaches us safely.

5. Refunds:

Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days. You will receive a confirmation email once the refund is issued.

6. Exchanges:

If you wish to exchange an item, please initiate a return and place a new order for the desired item.

How can we help?